Covid-19 Health & Safety Measures

We are delighted to be able to welcome guests back to Middle Colenso Farm. However, the ongoing coronavirus situation means that we have had to make some changes to the way in which we operate the cottages. These measures are designed to minimise the risk of transmission of Covid-19 to both our guests and housekeeping staff. Please find below further details regarding these measures.

 

Booking Policy

In the event of the government imposing any Covid-related travel restrictions we will refund our guests or postpone their holiday to another date depending on their preference.

 

Guest Health

Please do not travel if you are unwell or demonstrating any Coronavirus symptoms such as a high temperature, persistent cough and loss of taste/smell. If you develop symptoms during your stay we ask that you go home immediately to seek a test and self-isolate. Please inform us so that we can take the appropriate action. 

Test and Trace

Each of our cottages has its own QR code which you will find with the laminated guest information on the coffee table. If you are using the NHS app you can scan the code to check in.

Cottages & Communal Areas

  • Each of our cottages is completely self-contained and has its own, private outdoor area. 

  • The outside shower and boules court are still available for guest use. Please maintain social distancing when using these facilities 

  • Unfortunately the Pilates and fitness studio is currently closed to guests due to government restrictions.

Cleaning

We are members of PASC (the Professional Association of Self Caterers) and are following their cleaning protocols which are the benchmark standard for the self-catering industry. You can view the full cleaning protocols here. In addition we have Visit England's Good to Go Covid-19 certification and have signed up to Sawday's Clean & Safe Charter. 

Check-in 

  • Due to the additional time it takes to clean the cottages check-in time has been amended to 5pm. 

  • Contactless check-in procedures are already in place via the key safe next to the front door of each cottage. 

  • Check-out is still at10am.

General

  • Due to the current situation we have removed our usual information folders from the cottage and are instead forwarding the contents to guests via email, as well as more detailed information about the health and safety measures we have introduced.

We look forward to welcoming you. In the meantime, please don’t hesitate to contact us if you have any questions.

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©2018 by Middle Colenso Farm